Overview
At Shailabelle, we are committed to delivering high-quality clothing and a smooth shopping experience. This policy outlines our terms for returns, refunds, and delivery.
Delivery Policy
- All orders are subject to stock availability and payment authorization
- Free delivery is offered on orders of Rs. 2000 or above
- Orders are typically delivered within 3–5 working days, provided a valid address is given
- Deliveries may be delayed due to force majeure events (e.g., weather, strikes, unforeseen circumstances)
- Orders are not dispatched on weekends, public holidays, or outside business hours
- All nationwide orders are shipped via Leopards Courier
- A signature is required upon delivery
Payment & Processing
- For Cash on Delivery (COD):
- Payment must be made in full at the time of delivery
- For Credit/Debit Card Payments:
- Orders are processed within 48 hours after payment confirmation
Return Eligibility
You can request a return if:
- The item is unused, unworn, and in original condition
- All tags and packaging are intact
- The request is made within 7 days of delivery
Return & Refund Conditions
- If an order is canceled after dispatch, the refund will only be processed after we receive the returned parcel
- This condition applies to credit/debit card payments only
- Customers may be responsible for return shipping charges unless the item is faulty or incorrect
Refund Process
- Once we receive and inspect the returned item:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Important Notes
- Delivery timelines are estimates and may vary
- Ensure your address and contact details are correct to avoid delays
- Shailabelle reserves the right to update this policy at any time
Contact Us
For any questions regarding returns, refunds, or delivery, please contact us through our website.